Returns & Exchanges
At CRA-YON, we want you to feel confident in your scent discovery. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unopened and unused products.
Initiate Your Request
Contact our customer experience team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original, unopened packaging to ensure they are protected during transit and include your order slip.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing